This privacy policy explains how we use any personal information we collect about you when you contact us by phone, email, letter, attend any of our events or when you use our website.
We take your privacy seriously and are committed to protecting your personal information. We aim to be clear and open about our data and security practices.
Where we ask you to provide us with any information by which you can be identified, you can be assured that it will only be used in accordance with this privacy statement, and in line with UK data protection law which includes but may not be limited to the Data Protection Act 2018, the UK General Data Protection Regulations (UK GDPR) and the Privacy and Electronic Communications Regulation (PECR)
What information do we collect about you?
We collect information about you when you fill in an online form to:
Sign up for email updates
Contact us
Place orders for free or paid products or services
Apply for membership
Complete surveys or provide feedback.
This information may include:
Name, and organisation
Contact details including email address
Demographic information such as postcode.
We collect material that you proactively post or contribute to our sites including social media and any correspondence you have with us.
We also collect information on your website usage through cookies, if your browser accepts them.
When you contact us by email, letter or on the phone, we may also record this information on our customer relationship management system to help us process your request efficiently.
How do we use your information?
We collect information about you to manage your membership or support you with an enquiry or casework.
We also use your information to help us develop products and services that you need, and where we have a lawful basis and permission to contact you, we may use it to help us send you relevant and timely information about the help and support that we offer.
Where do we store your information?
Online forms
In the longer term your data is stored in our customer relationship management system, which is hosted on a secure server in the UK.
Security and encryption
We take great care to ensure that our websites operate at the highest security levels and that our suppliers are committed to best practice in digital security. All personal information and financial data is encrypted in transmission. However, the security of data transmission via the internet can never be 100% guaranteed, and data transmission is at your own risk.
Cookies
What are cookies and how do we use them?
The use of cookies is common practice on modern websites. A cookie is a small text file which is placed on your computer’s hard drive by a website. When you visit one of our websites, your browser checks to see if it has any cookies for it and sends the information contained in those cookies back to the site in order to tailor and improve your experience.
Our cookies record things like the display settings you’ve selected before (for example, preferred language) – or the settings associated with your account permissions – are activated correctly.
We also use third-party cookies to track how our websites are used, as well as to carry out our advertising and marketing activities.
Third-party cookies
For example, we use Google Analytics cookies to collect anonymous usage and visitor behaviour information – this includes:
IP address
operating system
browser type
pages visited
links you click on
services you purchase.
Google Advertising cookies help us understand the demographics and interests of our users so we can better meet their needs. If you are a user who has signed up to receive marketing emails from us, you might receive emails containing content that is tailored to your interests, based on your browsing habits collected by ClickDimensions. Similarly, Facebook and LinkedIn cookies help make our adverts more relevant to you.
Some of the services on our website such as sharing functions from Facebook, Twitter or LinkedIn, may place cookies on your computer to enable their service to work properly or to measure usage of their service.
To find out more about how the third parties referred to above use cookies and how to opt out of them, please review their privacy policies. You can also follow the links below:
Google partner sites
Google Analytics opt-outs
Email cookies
Our emails and websites contain cookies to tell us whether emails are opened and verify any clicks through to links within an email. We use this information to help us understand how an email campaign has performed, what types of emails and content our users find interesting, and what actions our users took, so we can improve our email campaigns in the future and make our emails more relevant to you.
Can I refuse cookies?
If you refuse cookies, you will still be able to access the site.
You can use your browser settings to disable cookies. Different browsers offer different levels of control – for example you may be able to accept certain cookies and reject others, such as third party cookies.
If you refuse cookies please be aware our websites may not work smoothly for you and there will be certain parts that won’t function correctly.
You can delete the cookies stored on your computer at any time.
More information
For further information about cookies, including how to manage your cookie settings, you can visit http://www.aboutcookies.org or http://www.allaboutcookies.org.
Email marketing
You have a right to stop us from contacting you for marketing purposes at any time. You can do this in several different ways:
All our marketing emails contain unsubscribe links
Contact us at any time to request a change to your marketing preferences.
The lawful basis for processing your personal data
We are required to identify a lawful basis with which to process your personal data. For marketing it may be your consent. Sometimes we may have a legal obligation to process personal data. On other occasions we may process the data in the legitimate interest of the NREC. We may undertake a balancing test to ensure this is appropriate. You may object to such processing.
How long do we keep your information?
We do not keep your information for longer than necessary. We keep financial information for up to seven years due to legal and contractual requirements.
Access to your information
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, you can:
email info@northamptonshirerec.org.uk
We will not charge you for this service unless the request is ‘manifestly unfounded or excessive or repetitive’.
Keeping your information up to date
We want to make sure that any personal information we hold about you is accurate and up to date. You can:
Contact us to correct or remove information you think is inaccurate.
Sharing your information with other organisations
NREC will not sell your information to any third party. We may share your information with third parties where we have legal duty to do so or to provide you with a service you have asked for. For example, we use secure third party partners to process financial transactions. We have contracts in place with all third party suppliers to ensure they are obligated to treat our customers’ personal data in compliance with the UK data protection law.
Other websites
Our websites contain links to other websites not run by NREC. This privacy policy only applies to the NREC website so when you link to other websites you should read their own privacy policies.
Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this web page.
Your rights
Data protection regulations give you clear rights over how your data is used by us. You can find out more detail about your rights by visiting the Information Commissioner’s Office website’s section on individual rights.
You also have the right to report concerns or complain about our handling of your data to the Information Commissioner’s Office. Details of how to do this can be found on its website.
Your right to complain
If you are concerned about the way NREC are processing your personal data, you have the right to complain. You may do this by contacting us emailing or writing to us. You can find details of where to do this here.
Or you may complain to the regulator of information rights in the UK the Information Commissioner’s Office (ICO). You can find more details on their website.
Northamptonshire Rights and Equality Council 